Terms of service

DataUdaan is a booking platform for flights, hotels and buses. We search several suppliers (airlines, distribution systems, hotel and bus operators), show you their offers, and make the booking with the supplier you choose. The flight, stay or journey itself is provided by that supplier under its own conditions.

Travel agencies using the DataUdaan agent portal book on behalf of their own customers and are responsible for the information they enter for them.

Prices come from suppliers and can change until a booking is made. Before you pay, DataUdaan checks the price and availability with the supplier again. If the price has changed you see the old and new price, and nothing is booked until you accept.

Prices shown at payment include the taxes and fees the supplier charges and DataUdaan's service fee. Fare rules (baggage, changes, refundability) are shown with each fare before you book.

Names must match the passport or ID used for travel. Some airlines allow small corrections for a fee; most do not allow a ticket to be transferred to someone else.

You are responsible for having valid travel documents (passport, visa, ID) and for checking in with the airline or operator before their deadline.

Card payments are processed by our payment provider; DataUdaan does not store your card number. Agencies can pay from their DataUdaan wallet or approved credit line. A booking is confirmed only when the supplier confirms it; if a supplier cannot complete a booking after payment, the payment is reversed or handled by our support team.

What can be changed or refunded, and at what cost, depends on the supplier's fare or booking conditions shown before purchase. Supplier penalties, DataUdaan fees and any non-refundable charges are shown before you confirm a change or cancellation.

Every refund is reviewed and processed by the DataUdaan support team. From a booking you can see the refund eligibility and an estimate, and request a refund; the estimate is not a confirmed refund. You can follow each request under My support requests. When refunded money reaches a card depends on the card issuer. See Can I get a refund? and How do I cancel?

Keep your password private. Bookings made without an account can be opened with the booking reference and the email used, through a one-time code we send to that email. Repeated failed sign-ins pause sign-in for a short time to protect the account.

Pages marked TEST / SANDBOX use test suppliers and test payments. Nothing booked there is a real ticket, voucher or charge.

Contact us through the help centre.